Refund Policy


We can't be held responsible for any damages to your items during shipping, after leaving our premises, as we try to package and place items as safely and securely as possible. Each shipment package will be inspected before shipping to ensure no damages or defects are sent out. unfortunately once in shipping, parcel are no longer within our control.
Our policy lasts 7 days after delivery. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned, such as paints, mediums, rooting needles and cloth bodies that have been stuffed. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a coupon will automatically be applied to your account within 2 business days. Your coupon will only be valid for 6 months.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, please contact us at  

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, items on sale or promotion cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. However, in certain cases we can accommodate certain items for exchange. Shipping costs will then be for your account (the customer). You will be given an account number to deposit funds in for shipping costs.

To return your product, PLEASE first contact us. Once arranged you should mail your items to: Just 4 Reborn Supplies, 38 Elaine Street, Randfontein, Gauteng, 1759, South Africa 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.